Shipping policy
Last updated: October 28, 2026
This policy explains delivery arrangements for orders placed at marivana.shop.
Delivery destinations
We serve customers in the United States and United Kingdom where delivery is available at checkout. Any destination restrictions are shown before purchase.
Order processing
Orders are normally processed and dispatched within 2–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding US public holidays. Processing time is separate from delivery transit time.
Estimated delivery
After dispatch, the estimated transit time is 20–45 calendar days. Your total estimated waiting time includes both processing and transit.
The applicable delivery estimate is disclosed before purchase. Where a delivery period longer than 30 days requires your agreement, we obtain that agreement before completing the purchase.
Estimates do not remove your rights if we fail to deliver within an agreed period.
Shipping charges
- Orders with a merchandise subtotal over US$30 after discounts receive free standard shipping.
- Orders totaling US$30 or less have their shipping charge displayed at checkout before payment.
- Where another checkout currency is used, the equivalent free-shipping threshold is shown before purchase.
Taxes and import charges
Customers do not bear additional sales tax, VAT, import duties, or customs clearance fees beyond the order total disclosed at checkout. These amounts are included in our prices or covered by us.
If a delivery company requests such a payment, email us with the notice and order number so we can arrange payment or reimbursement.
Tracking your shipment
Once your order has shipped, you may request the tracking number by emailing guiltonessia@outlook.com.
Please include your order number and checkout email address. Tracking updates may take time to appear after the carrier first receives the parcel.
Dispatch or delivery delays
If we cannot dispatch within the promised period, we will notify you, provide a revised estimate, and explain your option to cancel for a full refund. We obtain consent to delays where required and cancel and refund when legally required if consent is not obtained.
If your parcel has not arrived by the end of the stated delivery window, contact us. We will investigate and arrange an appropriate resolution, including replacement or refund where applicable. Investigations will not postpone remedies beyond legal deadlines.
Lost parcels
If a shipment is confirmed lost in transit, we will arrange a replacement at no additional cost. A refund is available where you prefer it or replacement is unavailable, subject to applicable consumer rights.
If tracking shows delivery but you have not received the parcel, contact us so we can investigate with the carrier. A delivery scan alone does not automatically settle a nonreceipt claim.
Address changes and delivery issues
Please check your address before submitting an order. Contact us immediately if a correction is needed; changes may no longer be possible after dispatch.
If an address error supplied by the customer causes a parcel to be returned, any reasonable additional redelivery charge will be explained and agreed before reshipment. We cover costs resulting from our own addressing errors.
Shipping support
Email: guiltonessia@outlook.com